Remote consultation

Remote consultation is a regular consultation with a doctor or a specialist that can be performed via phone, video call or online chat. This is a convenient way to talk to your doctor at a location suitable for you (home, office, while travelling, in the countryside, etc.). Consultations can be done with either a phone or a computer.

Phone consultation

Look for appointment times

Confido’s paid doctor’s help line 1500 is for in-depth and professional advice on healthcare is open every day at 09:00-21:00. Calls to 1500 are answered by doctors and the help line also provides personalised consultations, allowing patients to renew existing prescriptions and open certificates for sick leave (mobile ID or smart ID is required) among other things.

The service has a price per minute of €2.50 per minute + a short number tariff set by the telephone operator, up to 30 cents per minute (until 31.12.2023). We advise people with health concerns over the phone in Estonian, Russian and English.

From 01.01.2024, the price of the service per minute is €2.70 per minute + the short-number tariff established by the telephone operator (up to 30 cents per minute).

In addition, at Confido, you can book phone consultations with GPs, specialists and other healthcare professionals. In this case, the healthcare provider will contact the patient themselves at the scheduled time and the service will be paid for in advance. Appointments can be booked by calling 1330 or via the online booking system.

Please note! There is a separate helpline for Confido Health Solution clients. The professional doctor’s advice line only for Confido Health Solution customers is at +372 600 4000 (from outpatient treatment limit).


Book through the call center
Book in self-service