Remote consultation

Remote consultation is a regular consultation with a doctor or a specialist that can be performed via phone, video call or online chat. This is a convenient way to talk to your doctor at a location suitable for you (home, office, while travelling, in the countryside, etc.). Consultations can be done with either a phone or a computer.

The benefits of remote consultation:

  • The doctor's help line is open daily from 9:00 to 21:00. We also answer calls on weekends and holidays
  • In case of illness, it is possible to do the doctor’s consultation remotely so you don’t miss your appointment.
  • We issue prescriptions (based on the doctor's decision, except for psychotropic and narcotic drugs).
  • The consultation takes place wherever suits you - in Estonia, abroad, in the countryside, at work or at home.
  • If necessary, a sick leave for incapacity to work can be opened.


    • I started doing video consultations at Confido Medical Centre in the beginning of November. From my previous experience, video consultations with patients were available during my hospital period, but they were very isolated episodes and mainly using Zoom, Teams or Skype, and this was only possible with patients who had previous experience using those platforms. The impact of introducing the video consultation has so far been very positive. The video consultation option offered by Confido is simple for the patient and easy to use, even when communicating with complex neurological patients on a remote consultation basis.

      Dr Toomas Toomsoo (Phd)
      Neurologist
      Confido Medical Centre


    Phone consultation

    Confido’s paid doctor’s help line 1500. Our help line for in-depth and professional advice on healthcare is open every day at 09:00-21:00. Calls to 1500 are answered by doctors and nurses and the help line also provides personalised consultations, allowing patients to renew existing prescriptions and open certificates for sick leave (mobile ID or smart ID is required) among other things.

    The service has a price per minute of €2.50 per minute + a short number tariff set by the telephone operator, up to 30 cents per minute. We advise people with health concerns over the phone in Estonian, Russian and English. 

    In addition, at Confido, you can book phone consultations with GPs, specialists and other healthcare professionals. In this case, the healthcare provider will contact the patient themselves at the scheduled time and the service will be paid for in advance. Appointments can be booked by calling 1330 or via the online booking system.

    Please note! There is a separate helpline for Confido Health Solution clients. The professional doctor’s advice line only for Confido Health Solution customers is at +372 600 4000 (from outpatient treatment limit).

    Call the doctor’s help line

    Doctor’s help line for Confido Health Solution patients

    Doctor’s help line The telephone operator's tariff is added, up to 30 cents min
    2,50 € min