Remote consultation

Remote consultation is a regular consultation with a doctor or a specialist that can be performed via phone, video call or online chat. This is a convenient way to talk to your doctor at a location suitable for you (home, office, while travelling, in the countryside, etc.). Consultations can be done with either a phone or a computer.

The benefits of remote consultation:

  • The doctor's help line is open daily from 9:00 to 21:00. We also answer calls on weekends and holidays
  • In case of illness, it is possible to do the doctor’s consultation remotely so you don’t miss your appointment.
  • We issue prescriptions (based on the doctor's decision, except for psychotropic and narcotic drugs).
  • The consultation takes place wherever suits you - in Estonia, abroad, in the countryside, at work or at home.
  • If necessary, a sick leave for incapacity to work can be opened.


    • I started doing video consultations at Confido Medical Centre in the beginning of November. From my previous experience, video consultations with patients were available during my hospital period, but they were very isolated episodes and mainly using Zoom, Teams or Skype, and this was only possible with patients who had previous experience using those platforms. The impact of introducing the video consultation has so far been very positive. The video consultation option offered by Confido is simple for the patient and easy to use, even when communicating with complex neurological patients on a remote consultation basis.

      Dr Toomas Toomsoo (Phd)
      Neurologist
      Confido Medical Centre


    Video consultation

    See available time slots

    Video consultations take place through a secure encrypted connection between the patient and the doctor/specialist, making it impossible for third parties to participate in or “eavesdrop” on the conversation. The consultation will not be recorded or videotaped, so complete privacy and discretion are guaranteed.

    The solution is easy to use. The consultation can be accessed via a link sent to the patient’s e-mail, which immediately directs the patient to the right environment. There is no need to download a separate program and the solution works on all common devices and web browsers (Windows, MacOS, Android, iOS).

    Video consultation saves time for both the doctor/specialist and the patient, as neither has to physically change their location. If, during the consultation, the doctor/specialist decides that a physical appointment is needed to resolve the patient’s concerns, they can always book an additional on-site appointment.

    The price of the service depends on the price of a specific doctor’s appointment. For example, the price of a remote consultation with a general doctor is €50.

    Book online

    Service: Video consultation

    Find available time slots