Your feedback matters

If you noticed something during your visit that was done well or something that could have been done differently, do let us know. We welcome any proposals and regard complaints as a way to improve our work organisation.

Please share your experience:

If you choose to disclose your personal data (personal identification code, e-mail address), you can expect a written response from us within three working days. We do not respond to anonymous statements.

Confido Medical Centre does everything in its power to find a solution to any problems that may arise in the provision of services, but patients can always raise their concerns with the following authorities:

  • the expert committee on the quality of health services operating in the Ministry of Social Affairs at Suur-Ameerika 1, Tallinn or
  • the Estonian Patient Advocacy Association
  • the Health Board at Paldiski mnt 81, Tallinn or
  • the Estonian Health Insurance Fund, telephone +372 669 6630

If you are not satisfied with the health service provided to you with funding from the Estonian Health Insurance Fund, you have the right to file a complaint using the following contacts: the Health Board (phone 794 3500,; the Estonian Health Insurance Fund (phone 16363,