Important patient information

• Please arrive 10 minutes before your appointment time.
• Bring a photo ID (ID card or passport) or use the Eesti app. If you come to the appointment with a person under your guardianship (including a child), please also bring their ID.
• Please bring your glasses or contact lenses (if you wear them) for the health certificate.
• Our doctors will appreciate it if you come to your appointment prepared. Take some time to think about and write down your observations about your health (keep a diary if necessary) and any questions you want answered during the appointment.

Please note that if special preparation is required for the service, we will send you a separate e-mail with information about the preparatory activities.

The prerequisites for various analyses and tests include correct preparation and a time when the procedures can be performed. Before booking an appointment, please read the information below.

Important information before your blood test

• You can eat and drink as usual the day before your blood test. Please avoid consuming alcohol, coffee and excessively fatty foods.
• For some blood tests, you will need to refrain from eating or drinking for 10 to 14 hours. If necessary, you can drink clean, non-carbonated water. This time may vary depending on the specific analysis package (see specifications below). We recommend drinking water. If you have had any problems with blood tests or with locating blood vessels, let the person drawing your blood know.
• Avoid smoking and strenuous physical exercise before blood tests.
• Please arrive 10-15 minutes before the blood test so that you can relax and your blood circulation can stabilise.

Thyroid function analysis package
We recommend booking your appointment between 09:00 and 10:00 in the morning when TSH levels are normalised. Blood TSH levels rise in the evening and peak at night.

Alcohol impact assessment analysis package
Do not eat or drink for two to three hours before the blood test. If necessary, you can drink one glass of clean, unflavoured, non-carbonated water during this time.

Food sensitivity analysis package
Do not eat or drink for three to four hours before the blood test. If necessary, you can drink one glass of clean, unflavoured, non-carbonated water during this time.

Lactose intolerance analysis package
Venous blood will be drawn three times with small intervals. Make sure you spare at least one hour for the blood test.

Medication use

• You can take your prescription medications as prescribed by your doctor before the blood test. If you are taking thyroid medications, you must take them at least four hours before the blood test.
• Avoid taking over-the-counter medications on the same day. If you have taken over-the-counter medications on the same day, let the person drawing your blood know.

Important information after a blood test

• The puncture site may be painful, and a haematoma or bruise may develop after a blood test.
• To avoid bruising, apply pressure to the puncture site with your other hand and do not bend your arm or lift heavy objects (handbag, shopping bag, child, weights, etc.).
• If bruising does occur, allow your arm to rest and put something cold on the puncture site (e.g. an ice pack wrapped in a towel).
• After the blood test, stay in the waiting room, monitor your well-being for at least 15 minutes and drink some water (readily available in waiting rooms).
• Before leaving the clinic, make sure that the bleeding has stopped and that you are feeling well.

Test results
Blood test results will be sent directly to the Health Portal.

For the interpretation of test results, we recommend a remote consultation with a general practitioner. In the case of abnormal results, the general practitioner will prescribe treatment or refer you for further analyses. Book an appointment for interpreting test results.

If you come to the appointment with a person under your guardianship (including a child), please also bring their ID.

A child who has been well-prepared for an upcoming appointment or procedure will feel more at ease and secure. Begin preparing your child at least a couple of days before the appointment or procedure.

• Explain to your child in simple and understandable terms why the appointment or procedure is necessary.
• If it is your child’s first time undergoing a procedure, avoid prematurely instilling fear in them (for example, avoid phrases like “there is nothing to be afraid of” or “it will not hurt”) but be open and honest.
• Discuss with your child what might make the doctor’s visit/procedure more pleasant for them
• You can agree on a fun activity to do with your child after the doctor’s appointment.
• Before a blood test, make sure your child has had enough fluids (clean, unflavoured water).

Booking

• You can book an appointment via Confido’s self-service environment, by phone at 1330 or by sending an email to info@confido.ee.
• You can find information on available appointments and service providers on the general waiting list of the Health Insurance Fund on the Health Portal or by calling +372 666 2727.
• You can book an appointment with your family doctor or nurse at Confido via the Perearst24 environment.

Changing or cancelling

• You can change or cancel your booking up to 24 hours before the appointment via our self-service environment or by calling 1330 or e-mailing info@confido.ee
• If you cancel your appointment less than 24 hours before the agreed time or fail to attend, you will be charged for the service according to the price list to cover the provider’s preparation for the service.

• If you book an appointment via the Confido self-service environment, you will be asked to pay for the appointment by online bank transfer or credit card.
• If you book an appointment by phone or email, we will send you an advance invoice to the email address you provided.
• Payment of the advance invoice by the due date guarantees final confirmation of the booking.
• A confirmed booking can be changed or cancelled 24 hours before the appointment and the system will automatically refund the advance payment.
• At the Confido reception desk, you can pay either in cash and by card.

The price of the service does not include additional services, including analyses, tests and procedures recommended by a specialist, which are not listed as part of the service in the service description. We will ask you to pay for these separately.

Upon visiting Confido for an appointment paid for by the Estonian Health Insurance Fund, you must pay an appointment fee. From 1 April 2025, the Health Insurance Fund appointment fee is €20.

An appointment fee of €5 applies to an insured person who is:

• under 19 years old;
• pregnant (unless outpatient medical care is provided in relation to pregnancy or childbirth);
• a mother of a child under one year old;
• over 63 years old;
• a recipient of a pension for incapacity for work or old-age pension under the State Pension Insurance Act;
• identified as having partial or no work ability under the Work Ability Allowance Act;
• unemployed within the meaning of the Labour Market Measures Act;
• a recipient of a subsistence benefit under the Social Welfare Act or a member of their family if the person or their family has been paid a subsistence benefit in the month of the provision of outpatient specialist medical care or in the two months preceding it.

There is no appointment fee in the following cases:

• for emergency outpatient specialist care if it is immediately followed by treatment at the inpatient department
• if out-patient treatment is provided in connection with pregnancy or childbirth
• if the patient is referred to another doctor or a specialist equivalent to a healthcare professional within Confido
• if the patient is referred to another doctor specialising in the same field (including to another healthcare institution)
• again within 365 days if the doctor or specialist equivalent to a healthcare professional leaves the patient under their monitoring or treatment
• for cervical cancer screenings for all insured and uninsured women who are in the target group for the screening.

A referral is required to book an appointment for any of the specialities covered under the Estonian Health Insurance Fund contract (except for gynaecology, gynaecological prevention, dermatovenereology, and dental care for children).

Confido has a treatment financing agreement with the Health Insurance Fund for appointments in the following specialties:

Tallinn

• Neurology (neurologist appointment)
• Gynaecology (gynaecologist appointment)
• Gynaecological prevention (Confido Youth Counselling Centre)
• Endocrinology (endocrinologist appointment)
• Otorhinolaryngologist (otorhinolaryngologist appointment)
• Cardiology (cardiologist appointment)
• Gastroenterology (gastroenterologist appointment)
• Urology (urologist appointment)
• Pulmonology (pulmonologist appointment)
• Dermatovenereology (dermatologist-venereologist appointment)
• Vascular surgery (outpatient and same day surgery, vascular surgeon appointment)
• Orthopaedics (orthopaedist appointment)
• Orthodontics (orthodontist appointment)
• Dental care for children

Tartu

• Neurology (neurologist appointment)
• Gynaecology (gynaecologist appointment)
• Gynaecology prevention (cervical cancer screening)
• Otorhinolaryngologist (otorhinolaryngologist appointment)
• Rheumatology (rheumatologist appointment)
• Physiotherapy (physiotherapist appointment)
• Psychiatry (psychiatrist appointment)
• Orthodontics (orthodontist appointment)
• Dental care for children

You can find information on available appointments and service providers on the general waiting list of the Health Insurance Fund on the Health Portal or by calling +372 666 2727.

Your health and personal data are confidential.

By booking an appointment for a service, you agree to the terms and conditions of the service. To provide the best service possible, our doctors and specialists have the right and duty to examine and process personal and health data both before the appointment and during the provision of service. All information that becomes known about the patient will be documented, recorded and kept secret from third parties. Please read Confido’s general and privacy terms and conditions.

Insurer: Insurer: PZU Kindlustus (AB “Lietuvos draudimas” Estonian branch, registry code: 12831829)
Insurance period: 01.12.2024–30.11.2025

Sum insured

€3,000,000 per insurance period
€300,000 per claim
€100,000 per beneficiary

Sum insured for non-patrimonial damage

€100,000 per claim
€30,000 per beneficiary
*Indemnity of non-patrimonial damage is counted towards the sum insured

Submitting claims for damages

To submit a claim for damages, fill in the form in the PZU Kindlustus self-service environment and the insurer will get in touch with you. You can also call +372 622 4599 or send an e-mail to info@pzu.ee.

The terms and conditions of the insurance are available on PZU’s website www.pzu.ee (Compulsory Liability Insurance of Health Care Providers T008/2024).

More information on liability insurance can be found on the Health Insurance Fund website.

If you noticed something during your visit that was done well or something that could have been done differently, please let us know. We welcome your suggestions and value your feedback as an opportunity to improve our work organisation and quality.

Please send us feedback on your experience with Confido’s services:

• to the e-mail address tagasiside@confido.ee;
• via the online feedback form;
• on-site at the clinics, where feedback forms are available at reception;